Replacement and Return Policy for Clocky Watches
At Clocky Watches, we are committed to customer satisfaction and providing the best shopping experience possible. Therefore, we offer a flexible replacement and return policy that complies with Egyptian consumer protection laws.
Replacement and Return Conditions:
- Timeframe: Customers have the right to exchange or return the product within 14 days of the purchase date.
- Product Condition: The product must be in its original condition, unused, and include all components and accessories.
- Proof of Purchase: A receipt or invoice must be provided as proof of purchase.
Replacement and Return Process:
- Contact Customer Service: Customers can reach out to customer service by phone or email to initiate the replacement or return process.
- Packaging and Shipping: The customer must securely pack the product and send it to the company's specified address.
- Product Receipt and Inspection: After receiving the product, our team will inspect it to ensure its condition.
Shipping Costs:
- Store Error: If the product is defective or does not match the order, the company will cover the shipping costs.
- Personal Preference: If the customer wishes to return the product for personal reasons, they will be responsible for the shipping costs.
Refunds:
- Refunds will be issued to the bank card used for the purchase or in cash upon receipt of the returned product.
- The refund process may take 7 to 14 business days.
Exceptions:
- Perishable products such as food items.
- Customized products that have been made according to the customer's request.
Contact Us:
For any inquiries or issues related to our replacement and return policy, please contact us via:
