FAQs

About the Brand

Q: What types of watches do you offer?

A: We offer Mirror watches with Japanese movements and Original watches, both designed with style and precision.

Q: Are the watches authentic?

A: Yes, our Original watches are genuine and come with full authenticity.

Q: Do your products come with a warranty?

A: Yes, all watches include a warranty. Mirror watches cover the movement for 2 years against manufacturing defects, and Original watches also have a 2-year movement warranty.

Q: Do I get an invoice with my order?

A: Yes, every purchase includes an official invoice and warranty card.

Orders

Q: What payment methods do you accept?

A: We accept all major credit/debit cards and secure online payment options.

Q: Can I modify my order after placing it?

A: If your order hasn’t shipped yet, please Contact us to request changes.

Shipping & Delivery

Q: How much does shipping cost?

A: Shipping fees are calculated at checkout based on your selected governorate. Learn more

Q: What should I do if my order hasn’t arrived?

A: Please check your shipping details first, then Contact us for assistance.

Q: How long will it take to receive my order?

A: Orders are typically delivered within 3 business days, depending on your location. Learn more

Returns & Exchanges

Q: Can I return my watch?

A: Yes, you can return products within 14 days of receipt in their original condition. Learn more

Q: Can I exchange a watch?

A: Exchanges are available depending on product availability. Learn more

Q: How do I start a return or exchange?

A: Please Contact us to initiate the process.